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Trust ledger · live

You don't trust us.
You trust the protocol.

Every layer of trust on HelpRush is enforced by code. Identity by a native KYC stack that runs on the pro's device. Skills by a five-stage verification engine. Reputation by the Trust Engine. Fraud by the Risk Engine. No call-centre, no claim, no theatre.

Six layers

Every provider passes all of them. Every time.

  1. 01

    Live ledger

    Native KYC

    Aadhaar + PAN captured inside the Partner app. Google ML Kit text recognition extracts the data on the pro's device and matches it against the application submitted on web — a mismatch rejects instantly. A smart selfie step uses Google ML Kit face detection so a printed photo or a still on another phone won't pass. No DigiLocker, no third-party sign-in screen.

    Pros KYC-cleared

    142+18 this month

  2. 02

    Live ledger

    Skill Verification Engine

    Five stages per category: DECLARED → QUIZ_PASSED → PROBATION → VERIFIED → EXPERT. Category-specific quizzes (English, Hindi, Urdu), path-dependent attempt limits (Professional 3, Hybrid 5, Practical unlimited), 24-hour cooldown on fails. Practical assessments where the trade requires them. Patent filed (IN 202511047441).

    Skills passed this month

    89+22% vs Mar

  3. 03

    Live ledger

    Probation cycle

    First five jobs in every category are supervised. Customer thumbs-up/down feeds a real SkillFeedback ledger. Clear probation cleanly and the engine promotes you to VERIFIED; three thumbs-down in the window triggers a mentor review before you proceed.

    Jobs in probation now

    23Steady

  4. 04

    Live ledger

    Trust Engine

    A live composite (0–100) recomputed on every job, KYC event, and risk signal. Weighs verification level, KYC status, skill-verification breadth, risk-inverse, jobs completed, and rating saturation (10-review floor for full weight). Visible on every public profile. Drives dispatch priority and tier eligibility.

    Median Trust Score

    87+3 vs Mar

  5. 05

    Live ledger

    Risk Engine

    Ten signal types watching every account: chat-PII, call-PII, customer reports, payment anomalies, geo revisits, device-fingerprint changes, OTP abuse, duplicate documents across accounts, identity linking across accounts, avatar unlock after verification. Cross the threshold and the profile auto-freezes pending review. Live in production.

    Accounts auto-frozen (last 30d)

    40 false positives

  6. 06

    Live ledger

    Credential registry

    Beyond the SVE quizzes, pros can add formal credentials — trade licences, professional certificates, degrees, memberships. Each is admin-reviewed and surfaces on the public profile once verified.

    Credentials verified

    38+7 this month

Counters refresh from the live HelpRush platform.

Provider tiers

Three tiers. Earned, not bought.

Tiers are computed from real performance — Trust Score, jobs completed, customer ratings, and business verification. Subscriptions unlock fee discounts; tier badges have to be earned.

BASIC

Day 1 access

New providers. KYC + at least one SVE pass. Lower dispatch priority, standard tools.

PRO

Trust Score 80+

Trust Score 80+, 25 jobs completed, ≥4.5 rating. Higher dispatch priority, scheduled jobs unlocked.

ELITE

Trust Score 90+

Trust Score 90+, 100 jobs, ≥4.7 rating, business verified. Featured on home, premium pricing band, first-look on jobs.

Patent-pending

The dispatch architecture is filed.

IN 202511047332 — RushHour real-time dispatch system

IN 202511047441 — Skill Verification Engine architecture

Filed 2025 · Republic of India · Patent Office

Trust is a feature. Try it.

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