Help & Support
We’re here to help. Browse FAQs, policies, and ways to contact us. Note: the HelpRush website is for discovery — bookings happen in the mobile app.
In-app chat
Fastest for live order help
Open HelpRush App
Quick links
Bookings and provider onboarding are app-only. Use the HelpRush app to place orders, track providers, and chat with support.
Frequently asked questions
How do I place a booking?›
HelpRush is currently app-only. Install the app to browse services, see prices, and confirm a booking.
How are providers verified?›
We use DigiLocker-based eKYC, optional background checks, skill tests, and ongoing ratings/reviews to build trust.
What is TrustScore?›
A dynamic score combining verification, punctuality, dispute-free rate and reviews. Higher TrustScore increases visibility.
Where is HelpRush available?›
We operate on a hyperlocal model in selected areas. Coverage expands continuously.
How do refunds or disputes work?›
Open the order in the app → Support → “Help with this order”. Provide details; we’ll assist and keep you updated.
Get the HelpRush App
Bookings, tracking, and live chat are available in the app.